Learn about our safety response to Covid-19 by reading our Salon Guidelines.

Cancellation Awareness Notice

Salon Soleil is committed to ensuring our clients receive quality services at a convenient time for their schedule.


Please understand that when you forgot or cancel your appointment without giving a proper notice, we miss the opportunity to fill the appointment time and clients on our waiting list miss the opportunity to receive services.


Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment booked months ago.

Since appointment times are reserved personally for your convenience, a 24 hour notice fee will apply upon cancellation.


Salon Soleil will now be asking for a credit card to be put on file upon booking your next appointment.
No call no shows will be charged 100% of the reserved service amount.
Less than a 24 hour notice will result in a charge equal to $25.

 

POLICIES

Product Refund

we will refund your product purchase in the form of a salon gift card for the amount spent on retail

Service Refund

We do not normally practice service refunds. We prefer to work with our guests to get them into the look that they had hoped to achieve.

Gift Card Refund

Gift card sales are final sales. Your gift card will remain valid for 3 years.

Child Safety

 All children under 12 must be accompanied by an adult guardian.  Please be mindful of the length of your service. Our guests are here to relax and their “me” time is important to us. Thank you for understanding in advance!

“No Call/No Show”/Reoccurring late arrival

 100% of service total charged

Our salon uses a system called Demand Force. Demand force helps us remind you of your upcoming appointments in 3 ways: email delivery, 24 hr. phone call ahead, and last minute/day of text message reminder. Please make sure that we have all of your most current information.

15 Minute Late Refusal Policy

Our operators reserve the right to refuse a service once the appointment time has lapsed by 15 minutes. Please allow us the time to reschedule you and give you a complete service

Bridal/ Special Occasion Cancellation

Within 2 weeks of wedding/event, parties of 6 or greater are subject to a cancellation fee (50% of total service)

After 24 Hour Notice

Less than a 24 hour notice will result in a charge equal to $25.  Each client will be given a ONE TIME early cancellation allowance

 

COVID-19 SALON SAFETY

  • We have suspended magazine and beverage services at this time. You are welcome to bring your own personal drink with you to your appointment!

  • You MUST wear a face mask upon entry or will not be allowed to be serviced at this time

  • We will be checking temperatures upon entry with a digital thermometer

  • You MUST wash your hands upon entry. Sanitation stations will be available for use for all clients

  • Please leave any unnecessary objects in your car (work bags, coats, laptops, etc.)

  • Please refrain from touching your face at any point of your service!

  • Weather permitting please wait outside in your car for your appointment. You can call us at 440-525-5066 to let us know that you have arrived!

  • No extra guests will be permitted unless they are accompanying a guest with disabilities or a small child RECEIVING a service.  Please do not bring your spouse or children with you to YOUR appointment.

  • If you arrive early to your appointment simply give us a call and we will then let you know if your stylist is ready to service you!

  • Lip wax services have been suspended at this time

  • Please let your stylist or receptionist help you with grabbing your retail products, this will limit the amount of guests touching products that you may later purchase

  • When picking out a nail polish please be respectful of others and allow them to finish before you proceed over to the nail stations.

  • Sanitation will be a top priority of all staff and we will be very transparent with our checklists. We want you to know that we are doing all that we can to keep you safe!

Please refrain from booking a service at this time if you answer yes to any of these questions. We want to be there for you but we also want to be able to remain servicing our community. Thank you in advance for all of your efforts!

  • Have you been sick in the last 21 days?

  • Have you been exposed to Covid-19?

  • Have you traveled out of the Unites states in the last month?

  • Are you a medical professional treating Covid-19 patients?

  • Have you knowingly had Covid-19?

If you have any questions please email us at Salonsoleilhnm@gmail.com or call us at 440.525.5066

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© 2018 Salon Soleil Willoughby | 34302 Euclid Ave., Willoughby, Ohio 44094 | 440.525.5066 | Policies | Employee Login