Cancellation Awareness Notice
Salon Soleil is committed to ensuring our clients receive quality services at a convenient time for their schedule.
Please understand that when you forgot or cancel your appointment without giving a proper notice, we miss the opportunity to fill the appointment time and clients on our waiting list miss the opportunity to receive services.
Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment booked months ago.
Since appointment times are reserved personally for your convenience, a 24 hour notice fee will apply upon cancellation.
Salon Soleil will now be asking for a credit card to be put on file upon booking your next appointment.
No call no shows will be charged 100% of the reserved service amount.
Less than a 24 hour notice will result in a charge equal to $25.
we will refund your product purchase in the form of a salon gift card for the amount spent on retail
We do not normally practice service refunds. We prefer to work with our guests to get them into the look that they had hoped to achieve.
Gift Card Refund
Gift card sales are final sales. Your gift card will remain valid for 3 years.
All children under 12 must be accompanied by an adult guardian. Please be mindful of the length of your service. Our guests are here to relax and their “me” time is important to us. Thank you for understanding in advance!
“No Call/No Show”/Reoccurring late arrival
100% of service total charged
Our salon uses a system called Demand Force. Demand force helps us remind you of your upcoming appointments in 3 ways: email delivery, 24 hr. phone call ahead, and last minute/day of text message reminder. Please make sure that we have all of your most current information.
15 Minute Late Refusal Policy
Our operators reserve the right to refuse a service once the appointment time has lapsed by 15 minutes. Please allow us the time to reschedule you and give you a complete service
Bridal/ Special Occasion Cancellation
Within 2 weeks of wedding/event, parties of 6 or greater are subject to a cancellation fee (50% of total service)
After 24 Hour Notice
Less than a 24 hour notice will result in a charge equal to $25. Each client will be given a ONE TIME early cancellation allowance